Returns

Please contact our Returns Department (email returns@xolovape.com) within forty-eight (48) hours upon receiving your package if you wish to make a return. Your order will be considered as final with no issues if you have not contact our Returns Department within 48 of delivery having been made.

We will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within thirty (30) business days of shipment.  All returned items must be unused, unopened, and in their original packaging.

You are responsible for all shipping and handling charges on returned items. You bear the risk of loss or damage during shipment. We therefore recommend that you insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.  You are responsible for any return fees incurred from customs and/or the carrier to have an order shipped back to us. 

In case of incorrectly shipped items we must receive such item before resending the correct item.  Refunds are processed within approximately ten (10) business days of our receipt of the items. Your refund will be credited back to the same payment method used to make the original purchase on the Website.