Terms and Conditions




This website is operated by XOLO Ltd. Throughout the site, the terms “we”, “us” and “our” refer to XOLO Ltd. XOLO Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


1.) You must be 18 or older to try, purchase, or use these products.
2.) The customer acknowledges that nicotine is an addictive, potentially habit forming substance and may adversely affect health. If any side effects, or possible side effects are experienced, use of the product should be ceased immediately and a physician consulted.


1.) We provide free USPS Priority shipping on all domestic orders with a minimum Grand Total of $24 USD.
2.) Orders that have selected the USPS free or USPS Flat Rate shipping option are shipped with a delivery goal of 1-4 business days based on delivery estimates provided by USPS. This does not include processing time, which is under 24 business hours  with the exception of back ordered items which will be filled and shipped promptly upon inventory availability.
3.) Expedited shipping options are available for domestic orders with United Parcel Service (UPS), FedEx and USPS. Options include: 2nd Day Air, Next Day Air, and Next Day Air Early AM, 1-3 Day. Prices will vary depending on geographical location. Orders placed after 2:00 PM on business days will not ship until the following business day. Orders placed on weekends will not start processing until Monday.
4.) International shipping rates and delivery times may vary. All international orders ship via United Parcel Service (UPS). Estimates are available during checkout when purchasing on xolovape.com.
5.) When shipping internationally, we are not responsible for knowing the Customs Policies of the countries you select to ship our product to. Shipping costs will not be included in the refund if your order does not pass inspection at the point of entry and is returned to us. In addition, we are not responsible for any exchange rate fees you might incur due to refunding your order.
6.) We are not responsible for items lost in transit, items sent to the wrong address, nor international fees charged by your country or third parties. 7.) Missing and damaged items must be claimed within 7 days of "Delivered" status update via the tracking information. 


1) All XOLO products are covered by a 180 day limited warranty against manufacturing defects only. Usage based defects are issues caused by mistreatment and/or misuse of products and are not covered. The following examples are NOT included in the warranty. Usage based defects include, but are not limited to: 

• Devices that have been dropped. 
• Devices that have been crushed. 
• Devices that have been exposed to water. 

  • Devices or pods that have been tampered with in any way, including opening, or attempts at opening. 

2.) All sales on XOLO pods are final without exception; With e-liquids, taste is subjective, therefore Pods that have been opened and/or used can not be exchanged for another flavor or returned, unless being returned as a defective item. 
3.) Customers are responsible for return shipping unless they have been sent the wrong product.
4.) xolovape.com is the only authorised online seller of XOLO products.

Questions pertaining to anything in our terms of service may be sent to this address for assistance: returns@xolovape.com